Job Description

Up to $3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Guaranteed base pay + monthly sales incentive earning potential. Realistic Job Preview video At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. We are growing our team in Roanoke, VA and have multiple Medicare Sales Agent openings available now. In this inbound call role, you will receive a competitive base salary, and bonuses based on your sales performance. You will consult customers on their insurance needs and match the correct coverages, products, and benefits. Our training classes not only prepare you for your role, but we will pay for and provide support for you to obtain the required state insurance licenses. No license is required prior to starting in the role. During training, all new hires will be required to successfully complete the UHC Portfolio Agent New Hire training classes and demonstrate proficiency of the material. If you reside near Roanoke, VA you will enjoy the flexibility of a hybrid-remote* role as you take on some tough challenges. Work Schedule:

• Operating hours: Monday – Friday 7:00am – 7:30pm local time; your shift will be provided during training with rotational weekend work
• Full time position with flexibility desired based on the seasonality of our business

Work Location:

• Fast forward your success by participating in our onsite training program in a standard day shift for 6 – 10 weeks

Primary Responsibilities:

• Answer incoming phone calls from prospective members, identify the type of assistance and information the customer needs with the goal to convert caller to a qualified lead and sale
• Follow up with members on questions or to review current or new products and services
• Navigate multiple computer systems to document member information while maintaining active listening and engagement with member
• Demonstrate knowledge of the product portfolio by addressing needs of members, explaining the differences between products, and assisting selection of product to best meet their needs
• Assist in completion of the enrollment application over the phone, staying consistent with product requirements and enrollment guidelines
• Meet the goals established for the position in the areas of performance, attendance, and consumer experience
• Meet and maintain requirements for agent licensure, appointments, and annual product certification

Compensation & Benefits:

• As a licensed agent, your total compensation is determined by your ability to sell and deliver a great customer experience
• • Compensation = Base pay + monthly sales incentive
  • Average annual earnings $50K – $65K through a combination of base plus sales commissions
  • Top performers can earn $80K (+)
• Sign-on bonus of up to $3,000 for external candidates
• 15 days accrued Paid Time Off during first year of employment plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• Fun and competitive work environment focused both on teamwork and individual success!
• More information can be downloaded at:

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher) OR 4+ years of customer service/sales experience
• Within 30 days, must obtain all appropriate state insurance licenses (may be completed during training)
• Ability to work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work over-time and/or weekends as needed
• Must live in commutable distance to our 3645 THIRLANE RD NW, Roanoke, VA office

Preferred Qualifications:

• Previous sales experience
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Flexibility to customize approach to meet all types of caller communication styles and personalities

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

The salary range for this role is $16.00 to $24.04 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #RED

Job Tags

Hourly pay, Minimum wage, Base plus commission, Holiday work, Full time, Temporary work, Part time, Work experience placement, Local area, Remote job, Relocation bonus, Shift work, Weekend work, Day shift, Monday to Friday,

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