Job Description

Make a real impact investigating fraud and protecting financial well-being! Partner with Aquent and a leading financial services firm to embark on a dynamic career as a Fraud Analyst. This is your chance to champion customer trust and contribute to a secure financial ecosystem.

As a Fraud Analyst, you’ll play a crucial role in safeguarding client assets. You will be responsible for conducting thorough investigations of potentially fraudulent activity, primarily related to Visa debit and credit cards. Starting with smaller claims and progressing to more complex cases as your expertise grows, you’ll hone your analytical skills and become a master of risk assessment.

What You’ll Do:

• Conduct comprehensive investigations of Visa fraud claims, meticulously analyzing transactions and customer information.
• Maintain detailed records of all investigative activities, ensuring compliance with regulatory guidelines.
• Exercise sound judgment and decision-making to mitigate risk and protect client interests.
• Effectively manage your caseload, prioritizing tasks and meeting deadlines in a fast-paced environment.
• Deliver exceptional customer service when communicating with clients, demonstrating empathy and professionalism.
• Collaborate with internal teams to identify trends and patterns in fraudulent activity, contributing to ongoing process improvements.

Must-Have Qualifications:

• Exceptional organizational and multitasking skills.
• Excellent customer service skills.
• Keen attention to detail.
• Ability to work independently with minimal supervision.
• Strong analytical and problem-solving abilities.

Nice-to-Have Qualifications:

• Experience with Visa debit/credit card fraud investigations.
• Familiarity with banking industry regulations, particularly Reg E.
• Proven ability to manage caseloads efficiently and meet deadlines.

The target hiring compensation range for this role is $27.36 to $30.40 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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