Job Description

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusigns Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Technical Product Manager within Docusign's Identity and Access Management team, you'll play a crucial role in upholding Docusign's reputation as one of the Most Trustworthy Software and Telecommunications Companies in America 2025 (Newsweek). You'll collaborate across teams and organizations to deliver modern, secure authentication methods, focusing on passwordless solutions, centralized authorization infrastructure for auditable and manageable access, and extensible identity management systems that power our Intelligent Agreement Management solutions.

You'll be a leader in Docusign's security space, frequently engaging with customers to understand their identity and access management needs and consistently using data to drive decisions. Your technical expertise in this area will protect customer data while enabling new scenarios within Intelligent Agreement Management.

Beyond execution, we're looking for a thought leader in the identity and access management space who can help define the right concept of agent identity for Docusign's products and consider identity and access management for MCP servers.

This is an individual contributor role reporting to the Director of Product, Identity & Security Platform.

Responsibility

• Deliver clear specifications for product enhancements, based on analysis of usage data, customer feedback and industry trends

• Partner with Engineering, Product Experience, Data Science, GTM teams on execution and release of product enhancements that maintain and enhance customers trust in Docusign and hold the quality bar high as part of product delivery

• Innovate in the identity and access management space to deliver increased value as part of Docusigns Intelligent Agreement Management strategy

• Communicate product updates, roadmaps, and impact analyses to leadership and key stakeholders

• Create a collaborative culture around you

• Consult and advise product and engineering teams across the organization on their authentication and authorization needs, promoting a secure by default approach to product development, and providing deep technical expertise in identity and access management

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelors degree in Computer Science or a related field
• 8+ years of experience in Product Management
• Experience with Agile product development and SaaS implementations
• Experience with Authentication frameworks and protocols, including OAuth, SAML, OIDC, SCIM, Passkeys
• Experience with enterprise grade access management needs and authorization frameworks
• Experience with leadership communication

Preferred

• Experience with Zanzibar / Rebac authorization model
• Proven ability to drive product enhancements from inception to delivery to customer adoption, in a deeply technical area
• Ability to dive into data for decision making, using a combination of SQL, Kusto, Snowflake, PowerBI, Tableau
• Familiarity with enterprise security and compliance needs
• Previous experience partnering with engineering teams on high-scale, distributed systems in a SaaS context
• Excellent written and verbal communication skills

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

Washington, Maryland, New Jersey and New York (including NYC metro area): $133,800.00 - $197,750.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do whats right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, youll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com .

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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