The primary function of the Repair Technician is to open, inspect, deluxe, and rewrap product for special inspections on the Shipping dock. The Repair Technician is stationed at the Repair Shop to open and inspect all product brought to this area from Returns or within the DC. The Repair Technician will determine the final disposition of these pieces. Repair upholstery and case product. Inspect for flawed or damaged product. Work with Shipping personnel to replace damaged goods. Report potential QC issues. Determine final destination of all damaged products. Perform both Regular and White Glove Special Inspections. Maintain a clean and safe work environment. All other duties as assigned. Ability to communicate proactively and effectively including comprehending and communicating detailed instructions, reading and writing, and having knowledge of commonly used concepts, practices, and procedures as required by the position. High School Diploma or equivalent. Minimum of 2-3 years of Repair Experience. Strong knowledge and competence on: Case Goods repair, Upholstery repair. Ability to identify product. Strong interpersonal and human relations skills. Ability to work overtime (extended hours and/or additional days).
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