Job Description

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusigns Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

We are seeking a Lead Zuora Developer to join our team. The Lead Zuora Developer will be responsible for leading a team of Zuora developers in designing, implementing, and maintaining Zuora subscription billing and payment solutions for our customers. The successful candidate will have a strong understanding of Zuora and its API, as well as experience with integrating Zuora with other systems. The Lead Zuora Developer will be responsible for providing technical leadership, mentoring team members, and ensuring the team delivers high-quality solutions.

This position is an individual contributor role reporting to the Director of Engineering.

Responsibility

• Collaborate with stakeholders to understand project requirements and objectives related to Zuora Subscription Billing and Zuora Payment

• Develop and configure Zuoras Product Catalog, including rate plans and pricing models, to meet business needs and support billing processes

• Design and develop custom workflows in Zuora to automate business processes, streamline operations, and improve efficiency

• Ensure the security and integrity of Zuoras environment by implementing best practices and security measures

• Create and maintain customizations within Zuora using the Zuora API and the Zuora Object Query Language (ZOQL), Use Workflow APIs, Use Liquid expressions in Workflow, Using Data/Object Query or Fetch Query Workflow

• Design and implement payment solutions using payment methods like Credit Card, Alternate Payment Methods (APMs), ACH, Direct Debit

• Work with product managers to gather business requirements specially Product Led Growth, E-Commerce Purchase, Usage Billing, Billing and Payment

• Configure and manage notifications within Zuora to keep stakeholders(internal and external) informed of key events and updates

• Create detailed and clear requirement documentation, process flows, wireframes, and other artifacts as needed to communicate requirements effectively

• Customize and design invoice templates in Zuora to align with branding guidelines and meet customer requirements

• Provide expertise and guidance on billing processes and best practices, leveraging domain knowledge to drive optimal solutions

• Collaborate with the project team and provide regular updates on progress, challenges, and recommendations

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 12+ years related experience with a Bachelors degree or 8 years of related experience with a Masters degree
• 12+ years of experience working with Zuora and focused experience in Zuora Subscription Billing and Payment Solutions
• Experience designing and implementing Zuora Workflow using the best practices like processing complex data using Lamda function, Object Query, Retrieve Query functions, Liquid-based operations
• Experience implementing Zuora Order Harmonization specially working in transition from Zuora Subscription Billing to Zuora Order Harmonization model and changing the APIs underneath
• Experience integrating Zuora with other systems such as Salesforce and Avalara including Zuora 360 Sync
• Experience working with Advanced Consumption Billing using features like Prepaid with Drawdown, Minimum Commitment
• Experience with customizing Zuora using the Zuora API and ZOQL
• Experience with Zuora development, including Product Catalog, workflows, Security, Notifications, and Invoice Templates
• Experience with the Zuora platform, Zuora Admin, Zuora objects, Workflow and APIs
• Experience with Payments Methods like Credit Card, Alternate Payment Methods, ACH, Direct Debit
• Experience with Payment Gateways, Country Specific requirements, Refund, Chargeback, Cancellation, Tokenized Transactions
• Experience with the end-to-end quote-to-cash process, with experience delivering major business transformation initiatives (SaaS Platform)
• Experience using Agile methodologies and best practices

Preferred

• Communication and collaboration skills, with the ability to engage with stakeholders at all levels
• Self-motivated and able to work independently, with a strong commitment to meeting project deadlines and delivering high-quality results

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $177,900.00 - $287,425.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do whats right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, youll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com .

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

#LI-Hybrid #LI-PM3

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